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How an FAQ chatbot does more than just respond to questions

30 July 2020 Updated at 6 August 2021

With the increase of products and services available today, the basis of competition is changing. Differentiation in customer experience is becoming more important than ever for customers to decide between similar offers, as they place more value on experience.

How an FAQ chatbot does more than just respond to questions

Moreover, customers’ expectations have risen to new levels. Are you available 24/7? Are your answers fast & qualitative? Is your information available as a self-service?

Lastly, companies experience a continued pressure to do more business with the same or reduced resources and are therefore looking for automation of services.

To deal with these challenges, we’ve developed a webinar showing what a Chatbot can do for you.

Review the webinar ‘FAQ chatbot’

Agenda:

  • Chatbot demystified
  • Search vs Bot
  • Real-life examples
  • Additional gains
  • Our approach
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Gerrit Denayer Innovation & Solutions Manager
Business & Decision

Over 20 experience in the Business Intelligence domain in a pre-sales and management roles. Currently responsible at regional level for innovation and solutions. Since 2016, active in the digital transformation of the customer journey to help our partners deliver a digital experience to their customers.

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