Over 20 experience in the Business Intelligence domain in a pre-sales and management roles. Currently responsible at regional level for innovation and solutions. Since 2016, active in the digital transformation of the customer journey to help our partners deliver a digital experience to their customers.
All posts from Gerrit Denayer
REPLAY | The missing pillars in the Data Mesh approach
Is Data Mesh a utopia? For two years now, the concept of Data Mesh has been seen as a revolution in the world of data since it would fill the...
REPLAY | Digital Customer Experience with Chatbots
Customers are placing more and more value about their own experience and have higher expectations in terms of availabilities, time to answer, self-service tools and easier messaging conversation solutions. In...
PODCAST | How Chatbots can improve your Customer Engagement
Customer support automation supported by AI driven knowledge management and NLP technologies is definitely making the difference for companies today. Whether for internal or external purpose, the advantages offered from...
REPLAY | How an FAQ chatbot does more than just respond to questions
With the increase of products and services available today, the basis of competition is changing. Differentiation in customer experience is becoming more important than ever for customers to decide between...
A chatbot is not just a chatbot
Whenever I start a conversation on chatbots, I realize many of my interlocutors have are already familiar with them. Sometimes the experience was good, mostly, they had mixed feelings, and...
Chatbot, virtual and live agents to redefine customer experience
For a long time, Customer Support and Support Centres were departments that are only implied after a customer has purchased an item or service...