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Customer Experience

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Digital Customer Experience with Chatbots

Digital Customer Experience with Chatbots

Customers are placing more and more value about their own experience and have higher expectations in terms of availabilities, time to answer, self-service tools and easier messaging conversation solutions. In...

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How an FAQ chatbot does more than just respond to questions

How an FAQ chatbot does more than just respond to questions

With the increase of products and services available today, the basis of competition is changing. Differentiation in customer experience is becoming more important than ever for customers to decide between...

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Create amazing experiences through conversational marketing

Create amazing experiences through conversational marketing

Is your challenge creating amazing experiences and driving results at the same time? A customer engagement strategy based on personalization alone will not be enough. You need to step up...

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Covid-19 Chatbot: How an AI driven FAQ-chatbots does more than just respond to questions

Covid-19 Chatbot: How an AI driven FAQ-chatbots does more than just respond to questions

How can a chatbot help you answer internal and external questions better & faster? Can you keep up with the tidal wave of questions on Covid-19? Learn how a chatbot...

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This Blog is produced by Business & Decision. This blog is hosted by IT and data professionals who share their views on the latest trends in Big Data and Digital Transformation. This blog is for all experts and any interested minds in these areas: Analytics, Data Science, Data Mining, Statistics, Machine Learning, Data Governance, Hadoop, NoSQL databases, Security, Search and Recommendations, Social Media, Marketing, Web Analytics, CRM, Mobility, Real-Time Decisioning...
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