All posts from Jean-Michel Franco
GDPR
The GDPR and right to be forgotten: why do business have everything to gain?
The General Data Protection Regulation (GDPR) significantly increases the rights of individuals over their data. As from 25 May 2018, the effective date of the Regulation, any person living in...
GDPR
BCBS 239, GDPR: why must banks focus on data governance?
The banking sector is currently passing through a period of transition due to new regulations. Today, new technologies are playing a key role in helping the industry to address the...
GDPR
The basics of data mapping in the age of the GDPR
Now organisations are preparing for the entry into force of the GDPR (General Data Protection Regulation) in 2018, the first stage for many of them will be to acquire an...
Customer Experience
Retail: Personalized Services to Generate Customer Confidence
In recent years, the Internet and e-commerce have revolutionized the retail market. Beyond the ease of buying or consulting advice from other consumers, e-commerce has mainly changed the way of...